BrioPulse — Terms and Conditions

Effective Date: 7 October 2026
Last Updated: 7 October 2026

1. Introduction

Welcome to BrioPulse, a software-as-a-service (SaaS) platform operated by CB4 Consultancy Services Private Limited ("BrioPulse," "we," "us," or "our").

These Terms and Conditions ("Terms") govern your access to and use of the BrioPulse website, applications, features, and services.

By creating an account, subscribing to a plan, or using BrioPulse, you agree to these Terms. If you do not agree with these Terms, you must not use the service.

2. Description of Services

BrioPulse provides businesses with a digital platform for collecting, managing, monitoring, and analyzing customer feedback and reviews.

Depending on the subscription plan, BrioPulse may provide features including:

• Customer feedback collection and management.
• Review management and synchronization.
• AI-powered summaries and analysis.
• Business insights and reporting.
• Brand and store management.
• Feedback and review analytics.
• Other features introduced or made available by BrioPulse.

Features, limits, and availability may vary by subscription plan.

3. Account Registration

You must provide accurate and complete information when creating an account.

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activities performed through your account.
• Keeping your account and organization information accurate.
• Ensuring that authorized users of your account comply with these Terms.

You must notify us promptly if you believe your account has been accessed without authorization.

4. Subscription Plans

BrioPulse may offer Free and paid subscription plans, including Starter, Growth, and Pro plans.

Each plan may have different features, resource limits, usage limits, and pricing.

Paid subscriptions may be offered on monthly or yearly billing cycles.

BrioPulse may modify subscription features, limits, and pricing from time to time, subject to applicable law and any commitments already made to customers.

5. Payments and Subscription Activation

Paid subscriptions may be purchased using international cards and supported local payment methods made available through our payment providers.

A subscription becomes active immediately after successful payment confirmation.

Payment processing may be performed by third-party payment service providers. Your use of a payment method may also be subject to the terms and policies of the relevant payment provider.

You are responsible for applicable taxes and other charges associated with your subscription, unless otherwise stated.

6. Subscription Renewal

Monthly and yearly subscriptions may automatically renew at the end of their applicable billing period if automatic renewal is enabled.

You are responsible for maintaining a valid payment method and ensuring that sufficient funds are available for renewal payments.

7. Failed Payments and Grace Period

If a subscription payment fails, BrioPulse will provide a 14-day grace period for the customer to complete payment.

During the grace period, BrioPulse may continue providing access to the applicable paid subscription.

If payment is not successfully completed within the 14-day grace period, BrioPulse may downgrade the account to the Free plan.

Following a downgrade, access to features and resource limits may be restricted according to the Free plan.

8. Subscription Upgrades

Customers may upgrade their subscription plan at any time, subject to availability.

An upgrade takes effect immediately on the date of the upgrade.

When upgrading in the middle of an existing billing period, the unused value of the current subscription for the remaining days of that billing period will be calculated and applied as a credit/reduction against the upgrade amount, subject to the applicable billing rules displayed at the time of upgrade.

The new subscription period begins on the date of the upgrade.

9. Subscription Downgrades

Customers may request a downgrade at any time.

A downgrade will take effect at the next billing cycle, rather than immediately.

Until the current billing period ends, the customer continues to have access to the existing plan and its applicable features and limits.

At the beginning of the next billing cycle, the account will move to the selected lower-tier plan and the applicable lower-tier limits will apply.

10. Cancellation

Customers may cancel their paid subscription at any time.

Cancellation prevents the subscription from renewing for the next billing period.

After cancellation:

• Existing paid access continues until the end of the current billing period.
• No additional renewal charge will be made for the canceled subscription.
• The account may subsequently be downgraded to the Free plan.

Cancellation does not automatically delete the account or customer data.

11. Refunds

Subscription payments are generally non-refundable.

BrioPulse does not ordinarily provide refunds for:

• Unused subscription time.
• Partial billing periods.
• Cancellation before the end of a billing period.
• Failure to use the service.
• Unused features or resource limits.
• Subscription downgrades.

Refunds will be provided where required by applicable law.

Additional details are provided in the BrioPulse Cancellation and Refund Policy.

12. Customer Data and Content

You retain ownership of the content and data that you submit to BrioPulse.

You grant BrioPulse the limited rights necessary to host, store, process, transmit, analyze, and otherwise handle such information for the purpose of providing and operating the services.

You are responsible for ensuring that you have the necessary rights, permissions, and lawful basis to submit customer feedback, reviews, and other information to BrioPulse.

Our handling of personal information is described in our Privacy Policy.

13. AI-Powered Features

BrioPulse may use third-party artificial intelligence providers to process customer feedback, reviews, and related information for features such as summaries, classifications, analysis, and insights.

AI-generated output may contain inaccuracies, omissions, or errors and should be reviewed before being relied upon for important business decisions.

Customer data submitted for AI processing will only be used for the purposes disclosed by BrioPulse and in accordance with the Privacy Policy and applicable agreements.

BrioPulse does not grant itself a general right under these Terms to use customer data for training AI models. Any future use of customer data for AI model training will be subject to appropriate disclosure and, where required, customer consent or another lawful basis.

14. Third-Party Services

BrioPulse may integrate with third-party services, including payment processors, review platforms, cloud infrastructure providers, and AI service providers.

Third-party services may have their own terms and privacy policies.

BrioPulse is not responsible for the independent operation or policies of third-party services, except to the extent required by applicable law.

15. Acceptable Use

You must not:

• Use BrioPulse for unlawful, fraudulent, or deceptive activities.
• Access another person's account without authorization.
• Attempt to circumvent subscription limits or access controls.
• Introduce malware or malicious code.
• Attempt to compromise or interfere with platform security.
• Reverse engineer or attempt to extract source code except where permitted by applicable law.
• Use the platform to violate the rights or privacy of another person.
• Process personal information unlawfully.
• Use BrioPulse in a manner that could damage the service or other customers.

16. Intellectual Property

The BrioPulse platform, software, interface, branding, designs, documentation, and related materials are owned by or licensed to BrioPulse and are protected by applicable intellectual property laws.

Except as expressly permitted, you may not copy, reproduce, modify, distribute, sell, lease, reverse engineer, or commercially exploit any part of the platform.

17. Service Availability

We aim to provide reliable and secure access to BrioPulse but do not guarantee that the service will always be uninterrupted, error-free, or available.

Service availability may be affected by maintenance, upgrades, security events, infrastructure failures, third-party services, or circumstances beyond our reasonable control.

18. Suspension and Termination

BrioPulse may suspend or terminate access where reasonably necessary if:

• You materially violate these Terms.
• Your use presents a security or legal risk.
• Payment remains outstanding after the applicable 14-day grace period.
• We are required to do so by applicable law.

Where reasonably practicable, we may provide notice before suspension or termination.

19. Limitation of Liability

To the maximum extent permitted by applicable law, BrioPulse will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, business opportunities, or data arising from the use of the service.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

20. Changes to These Terms

We may update these Terms from time to time.

Material changes may be communicated through the website, platform, email, or other appropriate channels where required.

The updated Terms will include a revised "Last Updated" date.

21. Governing Law

These Terms are governed by the laws of India.

Any disputes will be subject to the jurisdiction of the courts or other dispute-resolution mechanisms applicable under Indian law.

22. Contact

BrioPulse (operated by CB4 Consultancy Services Private Limited)
Email: support@briopulse.in
Website: briopulse.in