BrioPulse — Privacy Policy

Effective Date: 7 October 2026
Last Updated: 7 October 2026

1. Introduction

BrioPulse is operated by CB4 Consultancy Services Private Limited ("BrioPulse," "we," "us," or "our") in India.

BrioPulse provides a software-as-a-service platform for customer feedback, review management, and AI-powered analysis.

This Privacy Policy explains how we collect, use, store, process, and protect information when you use our website, applications, and services.

2. Information We Collect

2.1 Account Information

We may collect:

• Name.
• Email address.
• Login and authentication information.
• Organization information.
• Brand and store information.
• Account preferences.
• Subscription and account status.

2.2 Feedback and Review Data

When you use BrioPulse to collect, manage, or analyze customer feedback and reviews, we may process:

• Customer feedback.
• Survey responses.
• Ratings.
• Reviews and comments.
• Review information obtained through connected platforms.
• Submission dates and related metadata.
• Other information submitted by you through the platform.

Feedback and review data may contain personal information about your customers or other individuals.

2.3 Payment Information

Payments are processed through third-party payment providers.

BrioPulse may receive information such as:

• Transaction reference.
• Payment status.
• Subscription plan.
• Billing cycle.
• Payment date.
• Limited payment method information.

We do not intend to store complete payment card numbers or card security codes on our servers.

2.4 Technical Information

We may collect technical and operational information required to provide and secure the service, including:

• IP address.
• Browser and device information.
• Login events.
• Security events.
• Error and diagnostic information.
• Service usage information.

3. How We Use Information

We may use information to:

• Create and manage accounts.
• Provide and operate BrioPulse.
• Process feedback and review data.
• Provide review synchronization and management features.
• Generate AI-powered summaries and analysis.
• Manage subscriptions and payments.
• Provide customer support.
• Maintain security.
• Detect and prevent misuse.
• Troubleshoot technical problems.
• Improve the platform.
• Meet legal and regulatory obligations.

4. AI Processing

BrioPulse uses third-party AI providers to process customer feedback, reviews, and related information for requested AI-powered functionality.

Depending on the feature used, information may be transmitted to an AI provider for processing.

We seek to use appropriate service providers and contractual arrangements for such processing.

BrioPulse does not grant itself a general right to use customer data for AI model training through this Privacy Policy.

If BrioPulse intends to use customer data for AI model training in the future, we will update our disclosures and obtain consent or establish another lawful basis where required by applicable law.

5. Sharing of Information

We may share information with service providers that support:

• Cloud hosting and infrastructure.
• AI processing.
• Payment processing.
• Security and monitoring.
• Technical support.
• Other services necessary to operate BrioPulse.

We may also disclose information where required by applicable law, legal process, or legitimate security requirements.

If BrioPulse is involved in a merger, acquisition, restructuring, or transfer of assets, information may be transferred as part of that transaction subject to applicable law.

We do not sell personal information as a business model.

6. Data Retention

We retain information for as long as necessary to provide the services, fulfill legal obligations, resolve disputes, maintain security, and protect our legitimate interests.

After account cancellation, BrioPulse intends to retain customer data for 60 days.

After the 60-day retention period, the applicable customer data will be permanently deleted, subject to information that must be retained under applicable law or for legitimate legal, security, or fraud-prevention purposes.

Third-party providers may have their own deletion schedules.

7. Data Security

We implement reasonable technical and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, loss, or destruction.

However, no electronic storage or transmission method can be guaranteed to be completely secure.

8. International Processing

Some of our service providers may process information outside India.

Where information is transferred internationally, we will take appropriate measures required by applicable law.

9. Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including rights to:

• Request access to information.
• Request correction of inaccurate information.
• Request deletion where legally permitted.
• Withdraw consent where processing is based on consent.
• Raise a complaint or grievance regarding data processing.

Requests can be submitted using the contact information provided below.

Where BrioPulse processes information on behalf of a business customer, certain requests concerning customer feedback or review data may need to be directed to that business.

10. Cookies

BrioPulse may use cookies and similar technologies for:

• Authentication.
• Security.
• Account preferences.
• Platform functionality.
• Analytics and service improvement.

Any additional tracking technologies used by BrioPulse will be disclosed through appropriate notices where required.

11. Children's Privacy

BrioPulse is designed for businesses and is not intended for children to independently create accounts.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate action as required by applicable law.

12. Changes to this Privacy Policy

We may update this Privacy Policy periodically.

Material changes may be communicated through the website, platform, or other appropriate channels.

The latest version will display the applicable effective and update dates.

13. Contact

BrioPulse (operated by CB4 Consultancy Services Private Limited)
Email: support@briopulse.in
Website: briopulse.in